AnimeCouture's Shop Policies
Welcome to Anime Couture! What separates Anime Couture from other designers of jewelry, is that our attitude is genuine and awesome as moon prism power (sorry, obscure Sailor Moon reference). We try to create unusual and eccentric pieces, combining prolific thinking and unique creativity to each piece of jewelry.You will also find our personal desire to give you excellent service and a quality product. Anime Couture encourages customization and creative ideas from our customers.Thank you for visiting our store and we hope you in enjoy our shop.
1. How fast do you ship?
Upon receipt of payment, we will ship your item(s) out to you within 2-5 business days. That is the only "handling" time. Items are shipped Monday through Friday. We occasionally will ship packages on Saturday but NOT on Sunday, or any US holidays. We will notify you via e-mail if there will be a delay in shipping your item for any reason.
2. What shipping method do you use?
The shipping rates for all items listed are for USPS Priority Mail. The price for US Priority Mail includes a tracking number and delivery confirmation. International orders receive a Customs Label # and proof of mailing.
3. When will I receive my item(s)?
US: 2-3 business days upon shipping (During the peak holiday season, packages can take up to 5 business days.) Canada: 7-10 business days upon shipping* (During the peak holiday season, packages can take up to 14 business days.) EVERYWHERE ELSE: 10-14 business days upon shipping* (During the peak holiday season, packages can take up to 20 business days.) *On occasion, there may be additional delays out of our control with customs that make it take longer. If it is determined that your item was "lost" in the mail, we will gladly refund you the price of the item MINUS shipping, unless you wish to replace the item with another. We only ask that you give international orders at least 30 business days (no weekends or holidays) before expecting a refund.
4. Can I get my item faster?
Yes. We also offer expedited shipping if you need something in a BIG HURRY. Some examples of expedited shipping services we provide are listed below: USPS EXPRESS MAIL - Overnight or 1 business day GUARANTEED (During the peak holiday season, packages can take up to 2 business days.) and USPS EXPRESS International Mail, varies (please ask) Any of the above services can be applied for an additional charge, which is calculated BEFORE making a purchase. Please e-mail us if you need to request any of these services BEFORE carting any items or completing the transaction.
5. Do you combine shipping?
We DO combine shipping. All combined shipping rates are listed upon checking out.
6. Why am I being charged a VAT fee by my post office for International orders?
In most countries, the law requires that you pay taxes or "duties" on imported goods. These fees are specific to your country and we have ABSOLUTELY NO CONTROL over them.
***Please do not ask us to change your customs label to say "gift" or "sample" to avoid paying these fees. That is fraud and we could be charged with a federal offense. Going to jail is not my idea of a good time.
****** If you have any specific questions about shipping that were not answered here, please feel free to send us an e-mail at any time.
Refunds, Returns and Exchanges
Returns & Exchanges
WE STAND BEHIND OUR PRODUCTS 100%!!!! Nothing is ever 'FINAL SALE' if you are unhappy. We will work with you if something goes wrong with your purchase in any way.
If you buy a piece from us and are not satisfied with it, Anime Couture will gladly refund your money if the piece is returned to us in excellent condition within 2 weeks. Upon the event of a damaged item, you must e-mail us within 3 days of receipt for return authorization. A refund will be issued once the item is received back, unless the buyer wishes to have the item repaired. There is no fee to repair an item that is received damaged. And there is a lifetime warranty on damage due to children's need to touch their parents things. I have four of them, I understand completely. :-)
If your purchase should need a repair at any time, please return it to us for a free repair. Please also keep in mind, depending on the nature of the repair, some components may not be repairable OR replaceable. In the event that something breaks on your piece within 60 days and cannot be repaired OR replaced, Anime Couture will ABSOLUTELY issue you a refund or replace the item the best we can.
Please, e-mail us if there is an issue or a need to return an item. We will happily give you our address and any other information you need.
We only accept Paypal at this time. We DO NOT accept e-checks. Please, please, please!!!---> Pay for your items at the time of sale or at LEAST within 48 hours. If an item has gone unpaid for more than 48 hours and no response to our e-mails have been received, the sale will be canceled in 24 hours.
***We will GLADLY extend the payment time if you ask nicely. :-)