ButterflyCrafts's Shop Policies

• Buy • Sell • Community • Blog

ButterflyCrafts's Shop Policies

Welcome

Thank you for visiting Butterfly Crafts where you will find handmade greetings cards for all occasions along with a selection of handmade gifts. I am happy to accept custom greetings card orders so please just contact me - Victoria.

Shipping Information

I am based in the UK so please note delivery might take a bit longer for my items to reach you depending on where you live. Please allow 5-12 days for shipping times.

I ship via UK Royal Mail. Items are shipped in suitable mailing envelopes for the protection of your items. I will recycle packaging on occasion if I feel it is suitable.

Orders are mailed within 48 hours, or sooner, after payment is received (or once a cheque has cleared.) Should anything prevent this, I will email you to let you know.

I have tried to make my shipping costs as accurate as possible for both UK and International shipping based on current Royal Mail prices. If the shipping cost is more than UK £0.70/US $1.00 different to what you have paid, I will refund the difference.

No confirmation or insurance is included in the shipping unless you have specifically requested it. If you would like your order sent with registered post or to be signed for, please let me know and I can invoice for this additional payment. I cannot be responsible for lost, stolen, or damaged packages once they leave my hands.

Please note that all International customers are responsible for any applicable customs fees, taxes, or duties associated with shipping to their respective countries.

Refunds, Returns and Exchanges

My business practice is not to offer refunds unless the item is received damaged. In this instance you must contact me within 48hours of receipt. If the damaged item is returned to me then it can be refunded or replaced. All items must be returned in original condition and packaging and be shipped with delivery confirmation back to me. The buyer is responsible for any shipping charges incurred in returning the item. Refunds will be made via PayPal (less shipping charges) within 48 hours of receipt.

If you do require a replacement card please bear inmind that many of my cards are one-of-a-kind therefore a replacement may not be exactly the same as what you have ordered.

Refunds or Exchanges are not available on any custom order.

I try to use as accurate photos as possible to reflect each item. If you require further images or description before purchase, please contact me at through Artfire. Your request will be responded to as soon as possible. Please note however that every computer screen is slightly different and therefore colour differences may be slight.

Extra Information

Privacy Notice
Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned.

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.