CUTEASABOW's Shop Policies
Hello and Welcome! My love for making bows began when my 1st little girl was born. Then I knew this craft was for me when I had a 2nd little girl!
I love to look at magazines and websites at color combination's. I like to make items that can be worn more than 1 way so you get more bang for the buck. I also have a passion of photography. Although, I'm no pro, I try to make my photo's look decent. This is an area that I will always be improving on. I may take 30-50 photo's and keep only 4-5. Its a long process to get my products on here, but I love the challenge.
I generally create Sunday-Tues. I check my messages here at least 1-3 times a day. I ship orders out on Monday OR Tuesday. I ask to have a week for items to be created. However, I understand how exciting it is to get your order in the mail. I will do my BEST to have it ready and shipped out much quicker. It's just with young kids, my schedule can change by the minute. I'm always available if you have any questions. I want to make this as easy a transaction as possible.
~~~CUSTOM ORDERS~~~ please read. IMPORTANT INFO:
When you order something custom, it is so important to give me details such as:
1)size(of bow)you are wanting.
2)which way you want the clip turned( right or left)
3)How old the child is,
4)when you need the item,
5)what colors you would like to have.
1) Measure waist of baby if you can for a more "custom" fit. If you can not, I will use a standard chart.
2) Age of the child that the tutu is for.
We may have SEVERAL EMAILS DISCUSSING DETAILS BEFORE I create your special item. If there is a photo of a hair bow, or such you like and want me to create, you can send it to my email to look at it. The more info I can gather from you, the easier it is for me to create what you want & get it to you quicker. Im a "crafty" designer but Not a mind reader.LOL!
My #1 priority is to provide you with exceptional, friendly customer service.I treat all my customers like I want to be treated when I shop.
I accept Paypal, Mastercard, Visa. You do not have to have a paypal account to pay that way. All payments are expected within 24hrs( unless you request an extension) I have the right to cancel your order.
ALL ITEMS must be paid in full before I ship them.
~~~~~~~Now shipping to Canada!~~~~~~~~~
I use USPS first class. Shipping cost are calculated by weight and/or size of the package and zip code. I try my best to keep shipping fee's as close as possible. If its over somewhat, its calculated as time packaging your item & taking it to the post office.
****(you may add insurance to your order $1.75 USA only) You need to let me know before your checkout process that you want insurance added. I'm not responsible for lost packages.****
I package ALL my products in the most appropriate box (I recycle these when I can), wrap each item with beautiful coordinating tissue paper,add bubble wrap if necessary.
***If you want me to send your package priority, please message me before buying. I'll have to recalculate your shipping charge.****
1st class= 2-5 days upon arrival= least expensive
Priority= a little faster shipping 1-3 days= more expensive
*****I ship ALL products on Mondays OR Tuesdays.*****
Please allow 1-2 week for your order to be completed unless it states that it is a "Ready To Ship" item. All painted, large bow orders,tutu orders can take approx 2-3weeks once you tell me EXACTLY what you need and payment has been made.
I ship to the address that is listed on your paypal account so make sure that is updated.
I will be glad to send the package to your special princess. Please let me know before you check out b/c doing so can change your shipping cost due to the location its going.
**Also, If you would like me to send this as a gift for a special little princess, let me know and I'll make sure to attach the bows to my coordinating bow cards.**
Refunds, Returns and Exchanges
Every Cute As A Bow item is created with lots of attention to detail, love and inspected before it leaves my studio.I do not ship damaged goods.
CUSTOM ORDERS- A final picture CAN be sent before I mail upon REQUEST.
DO TO THE NATURE OF THE PRODUCTS I SELL, I PREFER no returns on hair accessories. I can NOT resale them! Its just more sanitary for your children and mine.
I want to gain happy, long life customers so if there is ever an issue, or concern about my product, do not hesitate to email me. I'm available by email 24hrs a day, 7days a week. Email address is: email@example.com I will respond to your email 24-48hours or sooner.
DAMAGED GOODS RETURNS: If for some reason your product was damaged in transit - YOU need to contact me immediately upon receiving your item(s)- You have 1 day to do so.
You may send me a photo of the damaged product by email and/or a description of whats wrong.
I will take care of DAMAGED items on a case to case basis.
PLEASE NOTE***In the event that I have to remake an accessory due to damage, You the buyer will be responsible for shipping fee's on the remake item.
LOST PACKAGES: I'm not responsible for lost packages. IT IS VERY IMPORTANT TO MAKE SURE YOUR ADDRESS IS SPELLED CORRECTLY- so your package arrives to you!
Sometimes, even with the best ribbons- the ends will fray. All you have to do is take a long handle lighter, gently sway it back and forth- not to touch the ribbon or it will leave burn marks- that's it! Now your bow looks like new again=)
In closing, I want you to enjoy shopping in my store in the comfort of your home. I want shopping here to be a relaxing, pleasant experience.
I'm very easy going, and I'm here because I truly find a lot of joy with creating my products! If you have any concerns or idea's please share them with me. I always love GREAT feedback too!
Remember upon receiving your new beautiful creation from me, please, please, please take the time to give my little shop your POSITIVE FEEDBACK! Its so important for other buyers to see your positive feedback to gain my trust.
I cannot begin to tell you how much I appreciate your business. There are so many shops you could spend your hard earn money, and I'm glad you saw something with mine that makes it special enough to do just that.I appreciate each and everyone that comes by and hope you enjoy my creations for years to come!
Have a wonderful day!
All my creative creations are stored in clean, plastic storage drawers in my craft corner( yes, the kids get a PLAYROOM...I get a corner) ALL my items come from a Smoke Free Home.
We have a loving, lazy, friendly family house cat,(she really doesn't care anything about my ribbon)...unless it dangles from my craft table=) kidding aside, she doesn't get near any of my craft products.
DISCLAIMER~~~~~~ All hair bow and accessories are suppose to be fun accessory! Please use common sense when using small objects on children under 3yrs. old!! Adult supervision is a must! ~~~~~~~~~