Welcome

Gray's Handmade Jewelry

This is a family owned business, we design our own GEMSTONE JEWELRY. We are a small company that has been in business for 6 years. Our company will be posting new items monthly. To contact owner, use E-mail GRAYSHANDMADE@AOL.COM or use the contact us feature on this site. We add new items once to twice a month so please come back often. Val

Shipping Information

Delivery:
We ship orders within three business days upon receipt of your order and payment. We're close on Saturday, Sunday and all Holidays but the web site is always open. You'll receive an E-mail confirming your order and also tracking information via e-mail once your order has shipped from our warehouse. Please provide the correct shipping address and a valid e-mail address for contacting you.

Refunds, Returns and Exchanges

Return Policies
All defects/returns must be reported to us via E-mail. We reserve the right to refuse your return based on our return condition and policy. Damaged product from mishandling from customer will be returned to customer without refund. Refund of purchase price will be returned to customer, shipping and handling is not refundable.
Defective: If you find the package(s) get(s) damaged while you accept the package(s), report to the carrier's driver immediately. So he/she will have the record for your claim to their customer service department. We are not liable for the carrier delays but will refund carrier-damaged product if damaged during transportation.
If the defect is clarified by manufacturing defect after inspection, we will refund purchase price of product upon receipt of returned Merchandise. Each claimed defect item needs to be returned in original package. Or it will be identified as misusage defect. No credit will be issued or replacements will be approved. Merchandise must be returned unworn, with tags attached in original condition and package and accompanied by the original invoice. Or the return will not be accepted and the credit will not be issued. Special order and Sale items are non-returnable. We ask that you inspect your merchandise as soon as you receive it to help in avoiding loss of return privileges.

Extra Information

Privacy policy
Our company does not sell or share customer's information. Customer credit card information is distroyed after transacton is complete.

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