HawksNestCreations's Shop Policies
Welcome to Hawk's Nest Creations.... Something to tickle your tailfeather! Many of my items are upcycled. I find glass at estate sales which is why you'll find so many unique sizes, shapes and colors of painted glassware in my shop.
All tile/glassware has been painted with enamel paint and then baked for durability. It is recommended for hand washing. Trivets can be wiped clean in order to preserve the cork backing.
I offer free shipping on most items because they are light and fit in a regular envelope (earrings, bookmarks, ornaments). I ship via regular mail with delivery confirmation. Shipping usually takes less than a week. Items take several days to paint (and cure), so we're looking at a lead time of 10-14 from order to order arrival within the US. International shipping has been less than 2 weeks from the day I ship it because the lightweight items are envelopes and not packages =)
Due to the weight of the tiles and glassware/stemware, the most economical form of shipping is Priority Mail for both domestic and international orders. Due to their breakable nature, all breakables are heavily padded in bubble wrap to ensure they arrive at your house ready to go.
Refunds, Returns and Exchanges
I want you to be happy, so good communication is key for a pleasurable shopping experience. All items will be shipped with Delivery Confirmation. Insurance is a great investment of an additional $1.30. If you have ordered a custom piece, you will receive a color picture/PDF as a sample. Upon your approval, the balance of your order will be due.