HedgehogAndRabbit's Shop Policies
I enjoy designing and creating. I tend to make a lot of different things. From wallets to embroidery designs and tons in between.
For a little while I will be selling things I used to have in a brick and mortar but removed because the shop was crowded. But when those items are gone, I will be focusing on one thing (mostly). I welcome commissions, so anything you've seen for sale in my shop I can make again with different fabrics. Convo me for info.
Hedgehog is my beau and Rabbit is my 14 yo son. They are the loves of my life and my inspiration. They have encouraged me and supported me through all of my crafting. It only seemed natural that I included them in my shop somehow.
Shipping for PDF products is limited to email only. A PDF printable pattern will be sent to your email for you to download and print. Please add HedgehogandRabbit@gmail.com to your safe senders list.
All physical items will be shipped via USPS on Tuesday's and Fridays. Insurance and confirmation are optional and extra. Let me know if you need either.
International shipping is available for digital items and physical items. I would prefer to send multiple items overseas, rather than, say, one brooch.
Refunds, Returns and Exchanges
For Digital/PDF products...
All sales are final. No refunds or exchanges. If you did not receive the files because of your email filter, I recommend adding HedgehogandRabbit@gmail.com to your safe senders list before you PM me. I will resend the files as soon as possible.
For Physical Products...
Refunds are only available when post office damage is apparent. Shipping is not included in the refund. Exchanges are available for special circumstances only. Convo me if a special circumstance arises.
If you love anything in my shop, but want a different color or fabric. I do commissions. Most of my items are one of a kind. PM me and we can discuss the perfect handmade item for what you need. Commission price are usually different than the premade item price. This is mainly due to the materials being used.
For example, the silk clutch done in cotton would be a lower price. Or the crocheted cotton brooches done in alpaca, bamboo or wool would be a higher price.
Just let me know what your ideas are and we can discuss pricing before creating. All consultations are free.