JewelsSoSweet's Shop Policies
We want the customer to be happy! We are a small jewelry company. We have a lot of fun & we want you to enjoy what you buy from us. We believe in quality and want your trust, so we put our heart into our work. We love to create jewels for you and those you may gift to. We are new to this and are enjoying the learning process. It sure is fun. Our dreams are coming true. Enjoy!
We ship USPS. If you would like it shipped another way, simply let us know. We do our best to ship our orders out the same day or next day, but if we are busy it may take up to 5 business days to ship your order. If you need something in a hurry, please communicate this to us & we will do our best.
Please note that our owner is blind & because of this it may slows things down a bit, but we try not to let it. Thank you for your understanding and patience.
Refunds, Returns and Exchanges
Contact us if you want to return an item. Let's talk about it. Most of the time we will accept returns, but you must have a RAN (return authorization number). Returns must be made in 14 days.
Please be sure to contact us first.
Every order is shipped with each item gift wrapped and ready to give with a gift tag. Simply remove the business card for safe keeping.
We work hard to make you happy. Please be so kind to leave us feedback. If you are going to leave feedback that is not positive, please contact us first. We want you to be happy and will do anything we can to make that happen within our means. We appreciate having you as our customer.
Thank you for your feedback, it is important to us.
If you need us, we are right here.