LeelaBijou's Shop Policies
Welcome to my international shop!
All the items of this shop are carefully handmade by me, in my smoke free and pet free design studio.
I work directly with CRYSTALLIZED™ - Swarovski elements supplier. This is a warranty of quality.
Feel free to contact me for any question.
Orders are shipped between 2-3 days (business days).
Your order will be sent using the “Registered Mail “ service from “Correos España”, which requires your signature and allows you to track your order via “Correos España” website.
Please, contact me if you want any other shipping option.
Spain: 3-5 days
Rest of Europe: 6-9 days
United States: 9-15 days
Australia: 9-15 days
Refunds, Returns and Exchanges
Exchanges and refunds will be made within 7 days after the buyer has received the parcel. In case that the buyer couldn´t provide a document that justifies the day of arrival of the parcel, they will be made within 31 days, counting from the day of shipping.
All my items are shipped using Registered Mail by default. If the parcel is lost or damaged, a replacement will be shipped to the buyer.
A proof of the damages caused on items by the Postal Service could be required by the seller, in order to fill a complaint against the Postal Service (pictures, details, etc.).
For International parcels, the item/s will be considered lost if after two months it hasn´t arrived to its destination. If there is a special contingency (like a security measure) in the destination country, these time limits can be extended, depending on the circumstances.
I will refund your money (less shipping fees) upon return of the item in new condition.
The buyer is responsible for the shipping cost of returned items.
Any attemp to deceive or to hide the truth to commit a fraud will be reported to the relevant authorities and the buyer will automatically lose the right to demand any replacement or refund.
If the purchaser chooses Non Registered Mail as shipping method, the package won´t be able to be tracked and the expected delivery time could be longer.
Payment Methods Accepted
Custom orders are welcome! Just contact me.
Do you have any other question not answered here? Contact me.