LilBabyThangs's Shop Policies
FOR DOWNLOADED ITEMS: If you purchased a PDF Download, the link will be sent to the email address you used for PayPal. The email subject will say "Re: Notification of payment received" Please make sure your PayPal address is current. If you haven't received the email with your link within a few hours, check your spam folder.
FOR PHYSICAL ITEMS: I use the US Postal service to ship worldwide within 3 day after your payment clears. I send items first class unless it is less expensive to send Priority.
Also, if you would like to insure your item, you may do so but, you'll have to contact me to let me know. I will then send you a revised invoice to reflect the change in cost.
Shipping rates are hard to get right when shipping different types of items to locations all across the globe. If you have been charged more than $1 over the actual cost of shipping and handling, the difference will be refunded the day your item/items ship.
Refunds, Returns and Exchanges
RETURNS on PHYSICAL ITEMS: If, for some reason, you are not happy with your purchase, PLEASE contact me RIGHT AWAY to let me know that you are unhappy. International buyers have up to 4 weeks to contact me; US buyers have two weeks. After that time, I will assume that you loved your item. I will happily accept returns on any physical item for a full refund, minus shipping, within the accepted time frame. Again, though, if you are disappointed, contact me for your options. I appreciate my customers very much, and want them to be happy.
DOWNLOADED PATTERNS: If you have any problems downloading your patterns let me know right away and we'll get it figured out. I cannot offer refunds on downloaded patterns, unless of course, you can't get it downloaded no matter what we try.
FEEDBACK: I love to get feedback, but I understand that many buyers prefer not to leave it. I respect buyers' privacy, and the decision to leave feedback is happily up to you. Additionally, I would love to know how you found me! Let me know in an e-mail or message, will you please?
WHOLESALE: I do offer my PATTERNS at wholesale rates if you buy in quantity (6 or more). Please contact me for my terms if you are interested.
PATTERN COPYRIGHT INFO: The patterns may be purchased and used for personal use.
You may use these patterns to make items for yourself or to be given as gifts.
All rights are reserved for all *commercial applications.
If you wish to make items to *sell from these patterns, you may purchase a Cottage Industry License http://www.lilbabythangs.net/LBT_Cottage_Industry_Sewing_License_Agreement_Helena.doc Contact me with any questions you may have.
Last updated: Sat Apr 3, 2010 10:05PM
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