LilLupitasChiCBoutique's Shop Policies
Welcome to Lil Lupita's Chic Boutique!
Custom high-end couture that caters to the small dog that knows what she wants. We also welcome your handsome hounds. There are a variety of items to suit your needs. Anything from plush coats, casual jackets, functional hoodies, elegant dresses, novelty harnesses and everything in between. Whatever your tastes, your posh pup deserves the best.
MY MISSION in my shop is to provide quality, functional, well fitted, canine clothes for your small dog under 20 pounds. Please remember, that I really want to make the best quality and fit for your family pet-if there are any concerns that you might have, please do not hesitate to contact me at lupitaschicboutique @ gmail.com.
My Pledge to You:
I certify that every item is handmade by me and me alone. I am the designer/owner and couturier- I do not use assistants or hire my work out. I do not rely on factory made, or mass produced items.
Designer Duds for your Delightful Dog! Now that's haute!!
If your order is custom made, please give me time to carefully construct your item. Some things can't be rushed! I pay attention to detail and try to use the highest standards possible. Sometimes this takes a little longer, but I assure you, it will be well worth the wait.
Payments by e-checks will need to clear before your item is sent. This usually takes 3-5 days.
Please let me know ahead of time if there are any specific shippping methods, packaging and address changes when you order.
Please know that I will use the sturdiest packaging possible to ship your items. What your item arrives in is a reflection on me and I take great care to preserve the same high quality I expect from myself in every facet of the sale.
I will notify you when your item ships and will keep you posted if there are any problems. I will also include a confirmation number for tracking purposes at no additional charge to you.
I ship mainly by USPS Priority mail. Please double check to make sure the address listed is the one where you want your item sent.
I can use expedited shipping but want you to know that it will cost more. Please convo me for prices.
If you order more than one item, I will combine shipping charges. Usually with flat fee rates, there will be no additional charge. One box-if it fits -> it ships.
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Check with your country's customs office to find out what these additional costs will be before you buy.
There may be charges collected by the shipping/delivery company when you receive or pick an item up. Don't confuse them with more shipping charges.
I follow international regulations. I don't mark items below value or call them "gifts.”
In regard to shipping, please bear with me, as I have some experience shipping internationally but not a lot.
Refunds, Returns and Exchanges
I will do whatever I can to make it right. Please keep in mind, if your Canine is just a puppy, there will be sizing issues until (s)he is full grown.
ARE THERE REFUNDS OR EXCHANGES??
YES! If you aren't happy , then I am not happy. Whether it be refunds or exchanges - Please let me know why so that I can strive to be a better seller.
Please note: You must contact me within 72 hours and return the item back to me in new and unused condition. I believe in tracking numbers and request that one is provided so I can keep track of when I can expect your return to arrive.
Please be sure to measure carefully!!! Use a standard tape measure. I work better using the inches measurement rather than metric. Measure 2 or 3 times just to be sure. Your pup will thank you!!! and I will too!!
Because of the custom made nature, no two items will be exactly alike. There may be slight variances. Please realize that your computer may not show the exact color of the item. However, I will try to explain the color in the description that closely relates to what it looks like in person.
D-rings are used to hook a leash to and I will use these often. I will also put adornments on a garment and trim. I will always keep in mind who I am dressing and will design accordingly.
All items are machine washable UNLESS otherwise noted. To preserve the beauty and style of your pets item, please care for it as you would any fine gament.
DO NOT bleach and avoid fabric softeners.
Any items with velcro - secure them together before you wash it.
I use a little mesh bag to hold delicates when I place them in the washer. Using a pillowcase tied at the end will achieve the same results.
Since future care of your garment is important to me, I will include further instructions attached to the hang tag with your shipment.
I do NOT recommend using the dryer. It would be better to lay the garment flat to dry
Please know that there is NOTHING that can take the place of your loving attention and supervision of your beloved pet. With D - rings it is your responsiblility to judge the amount of restraint it offers to your dog. NEVER leave your pet unattended while dressed (or in Lupita's case- undressed) or on a leash.
Lil Lupita's Chic Boutique (AKA- Lupita's Chic Boutique) is not responsible for any loss or injury related to or caused directly or indirectly by the use, abuse or misuse of my products.
My customer service email: Lupitaschicboutique@gmail.com. Please allow 48 hours for a response. Please leave feedback for your purchase and by all means -please, let me know if you have any complaints or concerns- I want to make it right.
Communication is key to a great transaction!!
Once again, Thank you for stopping by my shop. You will find it's the place to go for canine clothes!!
Copyright © 2011 Cindy Brown, Lil Lupita's Chic Boutique. All Rights Reserved.