OnMommysApron's Shop Policies
Thank you for taking the time to look at my shop. All of my items are handmade and sewn on my favorite Brother sewing machine. While I strive for perfection in every item, they are handmade, which makes each item unique. All items you see are made and ready to ship unless otherwise noted in the item description. I do custom orders as well. Please look though my previously sold items, and if you find something you would love to have please message me. If I have or can get the fabric, I would be more then happy to make the item for you and set up a custom listing. If you do not see something you would like please message me. I am always looking for a new project to undertake, and would be delighted to have the opportunity to create something new!
I normally ship items USPS via first class mail or priority mail with delivery conformation within 3-5 business days or 1-2 business days for ready made items; however ,if you prefer another method, please message me. If you need overnight shipping please message me for a custom listing with correct overnight postage. If your order is not an item that is already made and in stock, overnight shipping will be an additional $15 (most of my items are made and ready to ship).
Items can be shipped internationally, but customers are responsible for paying customs fees. If you are buying from outside of the United States please message me for a custom listing with correct shipping to your country.
Refunds, Returns and Exchanges
If you are happy with your order please leave feedback. If you are not satisfied with your order PLEASE contact me for a quick resolution. I do my best to adequately describe all of my items and post plenty of pictures, but if I have misrepresented one of my items I will except a return. Because there is nothing more disappointing then getting an order only to realize you need to return it, please read through the item descriptions. If you have any questions or would like more information on any item please message me.
In the event that you need to make a return, I need to be contacted within 48 hours and the item must be returned within 7 days. All returned items must be unused and in their original condition.
If one of my items break within the first 3 months of normal washings and use. Please contact me. I take extra care when constructing all of my items to insure this does not happen, but I am human. I hope this never happens; however, if it does I would like to correct it.
Because my items are all fabric this will hopefully never happen, but if somehow your item arrives damaged, you have two days from the date you receive the shipment to notify me, and then seven days to return the item. Once I have received the damaged item I will issue an exchange for a product of your choice that is equal in value.
On Mommy's Apron currently accepts PayPal, thus accepting all major credit cards.
All items made AFTER payment is received can only be canceled prior to production being started on the item. All "ready to ship" items can be canceled, should the need arise, prior to being sent out for shipment. All items will be labeled in the product description as either "ready to ship" or as "made after payment is received". Please refer to the product description as to which type of item you have purchased or feel free to message me if you have any questions.
Please remember my preferred method of washing is always going to be "hand wash, lay flat to dry" but if you must throw your items in the washing machine (we all do occasionally) please use the gentle cycle and tumble dry low. This is the best way to properly care for your handmade items.