SistersOfTheMoonDesign's Shop Policies
Welcome to our store policies! we are here to make you happy, not to give you a nightmare transaction! We welcome any questions or concerns on any items. We will answer them to our best of knowledge.
No waiting on all hair falls. Each pair is made and ready to ship! unlike other stores that give the same falls each time we like to make each and every one unique!
Please note that tutus are transparent, they are made that way, they are made to be worn with something, unless your daring or order them with an underskirt. Tutus go great with Leggings, mini skirts, body suits, cute booty shorts, or even jeans!
These are not your traditional dance tutus! they are meant to be poofy, and stand up and out! they are all made from high quality soft bridal tulle, not the stiff stuff. They are all completely sewn and can be washed!
Need a custom size? We can make any of our designs in Adult, Plus, and children sizes! just ask
Please make all payments within three days of buying the item. If you are having an issue with payment please contact me, and we can work it out. We accept Paypal and money orders only. We will not ship/make any items until payment is in hand. So if you have a deadline for needing your item place take this into consideration.
Items paid for with an e-check will not be shipped until the check clears.
We ship world wide!
All Items are shipped by USPS. This is the only way I ship.
We always ship our larger items by priority mail in the US. All shipping prices are based on priority mail prices. All Items are shipped the day after payment is received. For anywhere out of the US, we now ship them first class, but we can upgrade to international priority if needed. Just remember your item can not be tracked this way, and I can not tell you when it will arrive.
All little items such as skeleton hands, veils, arm and leg warmers are shipped first class mail to the us and international. This is to keep shipping cost as low as possible. but any item can be upgraded.
Any item can be shipped overnight, just ask.
**Please make sure that your paypal address is correct. I only ship to paypal address. If they do not match up I will not ship your item until paypal is corrected.**
Any Packages that go unclaimed and shipped back to me must be paid again to ship out. I am not responsible to pay shipping on any unclaimed packages.
**All International Packages, please note that I have no control over customs which may affect shipping time. We are not responsible for any taxes or fees.
**Also note that with first class international mail it dose not have a tracking number, and if for some reason it gets lost, there is noting that can be done about it, but wait to see if you or I get it. If you want to upgrade shipping contact me when buying
Refunds, Returns and Exchanges
If you have any problems with an item Please contact within 24hours of getting your item. I can not so anything if you tell me a month later that your item is broken.
We do not accept returns on any items. If you have any issues with your item, please contact us and we would be glad to help and see what we can do.
Please Measure yourself if you are not sure what size to buy! I am not responsible for you buying the wrong size. If you like the way things fit on your waist measure there, if you like them lose on your hips then take that measurement. If you are unsure of your size, please ask. I am willing to help. All my measurements are true to size.
Due to health regulations we can not accept returns on any of our hair falls, veils or hats. We are more then willing to work with you if you are upset about something, but we can not return the item. If you have any problem or questions, please feel free to contact us.
Also we take custom orders! If you see something in our store, but it's just not the right colors or length, please feel free to ask! I can make what you need!
Adult size, children sizes, and plus sizes welcome!!
we also take dance teams, and roller derby orders!
Please note I use the same amount of material no matter what size is bought. A large size may seem more see through or less poofy, but it is the same amount of tulle. If you think you would need more materiel used please contact me for a custom order.
yes, tutus are see through...if you want them not to be, ask us about an underskirt!
At Check out, Be sure to leave all sizes and or colors needed in the NOTES sections. Thanks