SunshineandWhimsy's Shop Policies
Welcome to Sunshine and Whimsy! I am pleased to be able to share with you my crochet patterns and items!
If you have any questions at all, please do not hesitate to contact me! I :)
Don't forget, if you see a crochet pattern that you love, but you don't know how to crochet, I can certainly make it up for you. Everything in my shop is available as a custom order. Just send me a quick message and we can work together to make an item that is perfect for you!
Have a fantastic day!
All PDF patterns and tutorials will be sent via email to the address provided by Paypal within 24 hours, although generally much quicker than that.
Crocheted items that are purchased will be shipped Monday's and Thursdays via Canada Post once payment clears through Paypal. Please allow 4-6 weeks for international shipping. Sometimes Canada Post is slow! :)
Refunds, Returns and Exchanges
All PDF files are final sale, no refunds or exchanges allowed. However, if there is a problem with the pattern purchased, please let me know and I will see if I can fix it for you.
I stand fully behind the quality and workmanship of my crocheted items. If you are not fully satisfied with the item, please let me know. Once the item is returned to me (return shipping is the responsibility of the buyer) I will gladly replace the item or refund the purchase price, minus shipping charges.
If your item arrives damaged, please send me a photo of the damage. If it is fixable, I will repair the item and send it back to you. If it is beyond repair a full refund will be offered once the item is returned to me.
If your item does not arrive within a reasonable amount of time (at least 4-6 weeks for International orders) and cannot be tracked, a new item will be mailed out for you, or a full refund minus shipping will be offered.
Please note that all customs fees are the responsibility of the buyer.