TesoroDelSol's Shop Policies
Thank You for your interest in Tesoro del Sol Jewellery Designs and welcome to my shop!
My passion is to create high quality Boho Chic beaded jewellery treasures using genuine semi-precious stones and a variety of glass components that bring forth untraditional beauty and allow you to express your individuality. This style has been proven to return to the fashion spotlight in one way or another since it's inception in the late 60's to early 70's. Therefore, you can be confident that your Tesoro del Sol piece will be a versatile addition to your jewellery collection that will adorn you for years to come.
Although the pieces I offer are mainly necklaces, I also handcraft bracelets and earrings which are all created using a variety of semi-precious stones, glass, wood, and a variety of metals with an antique finish.
Please contact me if you would like MATCHING earrings or bracelet to accompany your necklace purchase and I will get back to you with availability and price. Keep in mind that sometimes an exact match may not be available due to the availability of components at the time of your request, however I will try my best to provide it for you.
Rest assured that I will provide you with excellent customer service, as your satisfaction is extremely important to me.
You can also JOIN/FOLLOW Tesoro del Sol on;
FACEBOOK ~ http://www.facebook.com/pages/Tesoro-Del-Sol-Jewellery-Designs/239175378690?v=wall&ref=ts
TWITTER ~ http://twitter.com/TesoroDelSol
BLOG ~ http://tesorodelsoljewellerydesigns.blogspot.com/
See you there!!
~I ship using your paypal address. However if I notice a difference from your Etsy address, I will send you a convo asking which one you want me to use. Alternatively, if I don't receive a reply from you I will ship to your paypal address.
~All items are shipped using Canada Post.
~All items within Canada ship with "Oversized Lettermail" service. This does not include insurance nor tracking.
~All items to USA are shipped using "Light Packet Air Only" service which does NOT include insurance nor tracking.
~All items which are shipped to INTERNATIONAL destinations will ship with "Light Packet International Air" service which does NOT include insurance nor tracking. Please note, that international buyers are responsible for any customs, duties and /or taxes that may apply. If you would like to be able to track your package, please contact me before purchasing, as Canada Post only provides that service for a substantial fee and the rate will vary depending on your location.
~Purchasing insurance for orders worth more than $50.00 is highly recommended. The seller will NOT be held responsible for lost/damaged uninsured packages.
~Items are shipped within 24 to 48 hours of receiving cleared payment. In the unlikely event that I am unable to ship within that time frame, I will contact you.
~Custom orders will ship 7-14 days after the order is placed and once cleared payment is received. Please contact me for details on your custom orders.
Please note: To keep the cost of shipping as low as possible to you, I use the above shipping services with Canada Post. However, if you would like me to ship your item using a service other than what is mentioned above, or one that includes insurance and tracking, kindly send me a convo before I ship it out and I will get back to you with the additional cost involved.
Refunds, Returns and Exchanges
Returns are accepted within 30 days of the sale. All shipping charges for items returned are at the buyers expense. Should you need to make a return please contact me.
I will gladly repair or replace jewellery within 30 days of purchase if the item was broken due to normal usage. Jewellery that has been damaged by water, perfume, lotions, creams and any other substance is excluded. Please contact me with details of the damage before returning it.
Refunds will not be issued for buyers remorse.
Thank you very much for your attention and purchase!
I accept Paypal, or Money Orders (Postal Money Orders are also accepted) for payment and your purchase will be shipped to you within 24 to 48 hours after cleared payment has been received.
Kindly note that it is not entirely necessary for you to have a PayPal account in order to use Paypals secure service. You may enter your own credit card information in the Paypal site securely. Please check Paypal for further information and instructions.
Your item will be sent to you carefully gift wrapped in a sturdy black gloss jewellery box and secured with coloured ribbon. Ready for gift giving! :)
All Tesoro del Sol jewellery is handcrafted by me. Kindly note that due to each stones natural uniqueness and individual characteristics, no two pieces are exactly alike ensuring a one of a kind piece every time.
In addition, please remember that each computer monitor is different, therefore the colours of the jewellery may not appear exactly as they are in real life. I can assure you that you will not be dissappointed as my pieces are better in person! :)
Kindly contact me if you have any inquiries, comments, or are interested in placing a custom order.
Your feedback is very important to me. I will leave POSITIVE feedback for all buyers as soon as payment is received. I would like to request POSITIVE feedback from customers if they are satisfied with my product and service. If you are not satisfied for any reason, please contact me and I will do whatever I can to ensure your satisfaction.
Thank you for stopping by my shop and I hope you enjoyed my designs. Please come by again soon!