Zoraida's Shop Policies
Each piece of jewelry I create is one-of-a-kind and custom orders are welcome. Please contact me if you need something special. I would need a 50% deposit on custom orders please. I will always email photo images for your approval before the piece is finished.
I believe in quality workmanship and personal, unigue, artistic products. That is why I make almost every element in my jewelry, from links to clasps. I rarely use any manufactured findings. I simply enjoy creating the whole thing.
Every item is carefully packaged and insured. Items are shipped within 24 hours of payment verification on regular business days and shipped to the address listed on PayPal. Please make sure your address is up to date. I can ship internationally on request so please contact me if you are outside the United States, Canada or Puerto Rico. No APO addresses please.
Refunds, Returns and Exchanges
I want you to love your jewelry but if you are not happy with it for any reason, refunds or exchanges may be arranged. Exhanges or refunds must be in original condition and be within 7 business days of receipt. Please send me an email before returning any item. All items are insured and extremely well packaged so you should receive them in perfect condition. Minor adjustments such as extensions to make a piece longer, may be made as well. I can adjust the sizes on many pieces if necessary. Please contact me if you require any adjustments before purchase if possible.