My vehicle was purchased new. I like it. It drives well and meets my needs for transporting my gear to craft shows. I received a minor recall notice shortly after purchasing the vehicle. I’ve also had a few small problems that required service from the dealership. While dealing with those issues, I quickly came to the conclusion that I wouldn’t buy another vehicle by this manufacturer. Why? Because the customer service was (more…)

For several weeks, I’ve talked about online promotional strategies that require your target audience to come to you to receive the promotion. Newsletters are a great way to promote your shop by sending the information directly to people who want to receive it. A variety of free services are available, each with its own pros and cons. Many of these services also offer (more…)

Customer Service is defined as the provision of service to customers before, during and after a purchase.

Giving GREAT Customer Service is soooooooooooooooooooo IMPORTANT!! Did you know that providing great customer service is the best way to promote repeat business? Happy customers will come back for more, and bring their friends too! (more…)