It’s been my practice to send a message to each buyer as soon as I can after receiving notification of a sale. I thank my customer for making the purchase and provide an estimated shipping date. After that, I hope that the person will take the few minutes required to return to Zibbet and leave me their feedback. But what else can I do to help establish a positive relationship with buyers that encourages them to leave (more…)

My vehicle was purchased new. I like it. It drives well and meets my needs for transporting my gear to craft shows. I received a minor recall notice shortly after purchasing the vehicle. I’ve also had a few small problems that required service from the dealership. While dealing with those issues, I quickly came to the conclusion that I wouldn’t buy another vehicle by this manufacturer. Why? Because the customer service was (more…)

Before making an online purchase, I naturally want to know what terms will apply. I always check out the shop policies section of a shop before I buy. Just as your Profile is the place for you to introduce shoppers to you, the artist, your shop policies section is the place to clearly explain how you do business.

As I browsed Zibbet looking at shop policies, I (more…)

Many of us who sell online have had this experience, and I think it’s something that should be addressed so that those that are new to the world of online selling have a reference.

When you sell Internationally, as many of us do, you occasionally run across the odd customer who wants you to help them circumvent their customs fees by marking “gift” (more…)

We want to introduce you to our Featured Zibbeter for the month of May.  Meet Lori Ward, from North Carolina, aka Risky Beads!  She creates ‘accessories with issues’, and they truly are amazing!  Click here to read our interview with her.

We wanted to do a feature article on Risky Beads, because quite simply, she does a lot of things RIGHT and we wanted to share this with you.  (more…)