Over the last year, we’ve received notifications that several Zibbet sellers have passed away. Those notifications have come from friends and family members of the deceased Zibbeters. We’ve also received inquiries from buyers who’ve not received their purchases or responses from messages sent to the sellers of the items they purchased. Several of these inquiries have come from buyers whose purchases were made from (more…)
Posts Tagged ‘Customer Service’
It’s been my practice to send a message to each buyer as soon as I can after receiving notification of a sale. I thank my customer for making the purchase and provide an estimated shipping date. After that, I hope that the person will take the few minutes required to return to Zibbet and leave me their feedback. But what else can I do to help establish a positive relationship with buyers that encourages them to leave (more…)
My vehicle was purchased new. I like it. It drives well and meets my needs for transporting my gear to craft shows. I received a minor recall notice shortly after purchasing the vehicle. I’ve also had a few small problems that required service from the dealership. While dealing with those issues, I quickly came to the conclusion that I wouldn’t buy another vehicle by this manufacturer. Why? Because the customer service was (more…)
Before making an online purchase, I naturally want to know what terms will apply. I always check out the shop policies section of a shop before I buy. Just as your Profile is the place for you to introduce shoppers to you, the artist, your shop policies section is the place to clearly explain how you do business.
As I browsed Zibbet looking at shop policies, I (more…)
When you sell Internationally, as many of us do, you occasionally run across the odd customer who wants you to help them circumvent their customs fees by marking “gift” (more…)
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Meet Our Columnists
Judy runs the 'Fantastic Five' column where she features her favorite 5 Zibbet items every week. It's a must read!
Vicki runs the 'Success On Zibbet' column where she covers all aspects of selling on Zibbet and having the most successful shop you can.