dixiedazzle's Shop Policies
All of my jewelry is individually designed, so you can be sure that the piece you purchase is unique. I use only the best quality sterling silver, gold and silver plated beads and findings. The lampwork beads used in my designs are handcrafted by talented lampwork artists. All the lampwork beads have been kiln annealed for a lifetime of durability. Great care is taken to ensure that each piece is made to become a favorite for years to come.
Please note that natural gemstones and other components, such as coral, shell, seeds and freshwater pearls, have inherent characteristics that may appear as flaws. These wonderful"imperfections" are the inclusions, textures, markings, and formations that truly make every creation one-of-a-kind. When natural materials are used the size, shape, and colors will often vary slightly.
AVAILABILITY: Most items can be made with matching pieces (i.e. earrings, bracelets, etc.) Please contact me for information and pricing. If you would like more than one of a particular item, please contact me and I will do my best to honor your request.
All items are carefully packaged for safety. If you are ordering jewelry, it will arrive in either a pretty organza pouch or a gift box, depending on the item.
SHIPPING: I ship daily Monday through Friday by USPS First Class. Please see individual listings for charges. If you need to upgrade to Priority service, please contact me and I will adjust your order. I can get a LOT of items in a flat rate legal envelope, $4.95 for domestic, $13.95 for International.
NOTE TO INTERNATIONAL CUSTOMERS: International orders are shipped via First Class International (USPS) which at this time, offers no tracking. I cannot be held responsible for packages that are lost once they leave the USA. However if you would like an upgrade to Global Express please feel free to inquire about the costs. I will only charge for the actual postage.
Please note: International customers are responsible for any and/or all Customs fees, taxes, and duties associated with shipping & purchasing to their respective countries, should they be assessed. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and I am not responsible for those charges. For any additional information please refer to your local customs agency.
INTERNATIONAL SHIPMENTS: Please be patient when ordering with international shipment. Although I ship items quickly, items can take 14+ days depending on customs and your local delivery system.
Refunds, Returns and Exchanges
RETURNS: I want you to be happy with your purchase from me. Contact me within 5 business days of receiving your merchandise if you wish to return an item. Be sure to use a trackable shipping method and insure the package for the full value of your item. A full refund of the purchase price (shipping costs are NOT refundable) will be given when the merchandise is received in its original condition with the receipt.