kinetickatie's Shop Policies
Welcome to a happy place with handmade embellishments and supplies! I have operated since 2009 over at Naive Glow Arts (link below) but started a new shop just for scrapbook-related items. My NGA Etsy was confusing with digital and printed event materials (like invitations) so the scrappy goodness is making its home here now.
You can check my history/feedback by visiting Naive Glow Arts at http://naiveglowarts.etsy.com
*Most items here can be made in custom colors and quantities. Just contact me to get a custom listing!*
Thank you for your support and purchase! I hope you love these creations as much as I do! I will be contacting you shortly to confirm shipping and provide you with a tracking number (tracking applies to U.S. orders only). Remember to leave feedback if you're happy with your purchase. If you have any problems or concerns, please contact me and I will do everything I can to ensure you are happy with your experience with Live Laugh Scrap!
Refunds, Returns and Exchanges
Shipping is non-refundable and any returns are paid for by the buyer. Returns are accepted after 7 days of item's delivery. I will verify delivery via Delivery Confirmation through USPS. I apologize for the inconvenience, but international orders are non-refundable.
SHIPPING: I ship all items via the United States Postal Service. I ship the cheapest way possible without sacrificing delivery time. Items under 13 oz. ship first class to save on postage, all items over that weight ship Priority, NOT parcel post as this is much slower. I usually ship next day if your order does not include any custom items so you do not wait long for your item(s). If you need your item faster and want it shipped Priority, you are responsible for the difference in shipping cost, usually about $3 to $4.
Each U.S. order is shipped with delivery confirmation so you can track your package. Insurance is optional but not required.
Cost of shipping is low as possible. I often use recycled (but in good condition) envelopes when possible but this is not always available. Your shipping cost may include supply costs (envelopes, shipping labels, tape).
INTERNATIONAL CUSTOMERS: Once it leaves the U.S. there is NO way to track it unless you choose insurance. Please be aware of this! I will not be able to tell you where your item is once it leaves my hands. I hope that some kind of tracking will be available in the future, but until then, it is out of my hands.
In addition, you need to be aware that your own country's customs service may impose a range of import fees, taxes, tariffs, duties at the time of delivery. These are not in my control and I have no way of knowing when or if they will be imposed or how much they might be. For information you should contact your local customs agency.
CUSTOM ORDERS: Most custom orders require no extra cost. If you request a material or supply that's needed to make the item(s) that I cannot find at my local supply stores, there may be additional charges. I will inform you of any extra charges BEFORE setting up the custom listing.
WHOLESALE: Several items I sell can be made in bulk quantities. If you are interested in ordering a larger number of the same item, please contact me to find out if I can fulfill your order and what the discount will be. *Please note this applies to handmade items ONLY, supplies do not qualify for bulk discounts.*