michellenapier's Shop Policies
I absolutely love unique projects and one-of-a-kind items! If you have an idea for something you want, please convo me about it! While I always want to make it for you, I'd be happy to offer advice if you want to attempt it yourself! I want all of my etsy transactions to be pleasant!
Please send a convo requesting insurance on items under $25.00. Otherwise, neither the buyer nor the seller are covered in the event of an item damaged in shipping.
Refunds, Returns and Exchanges
Please make sure you want an item before you purchase it! I will not accept returns simply because you have changed your mind about an item after you receive it. It costs both the seller and the buyer when returns are made. If there is a legitmate problem with an item purchased from my shop, I will refund the purchase price, less any etsy and paypal fees, when I receive a returned item. Buyer must pay for return shipping, and no original shipping fees will be refunded.
Once you have approved a design and an item has been custom made for you, it cannot be returned. A great deal of time and effort goes into each and every piece that I make and there is rarely a market for ununusal custom items beyond the original customer.