mscrafts's Shop Policies
Thanks for stopping by at mscrafts. I hope you enjoy browsing my shop and find my shop policies informative.
Please do contact me if you have any questions or queries, I would be delighted to help.
Orders are normally sent out within 48 hours (Mon-Sat, excluding public holidays) after receipt of payment.
All packages will be shipped to your PAYPAL address, please make sure it is correct. If you wish your items to be sent to a different address, please be sure to contact me.
Delivery normally takes 10-15 business days dependent on the customs and the postal service in destination countries.
Insurance is optional (payable by buyer) and available by request. It is highly recommended. I cannot be responsible for items lost in the mail. Insurance is the only way to protect your purchase during shipping. Send me a note requesting insurance and I'll send you a revised invoice.
Refunds, Returns and Exchanges
If you are truly unhappy with your purchase, please send back for a full refund minus the shipping charges. Item must be returned unused, strung as sold and in its original packaging within 7 days of receipt. Please let me know before returning any item.
I am always very careful to accurately and honestly represent the items for sale and all my beads are described to the very best of my knowledge with respect to type, size, shape, color and clarity.
If you want to buy more than one strand or any thing which you don't see in my shop, please don't hesitate to email me and let me know what you are looking for, I will do our best to get it for you, In addition, if you need less stones than are listed in the strand, I will be happy to break the strand for you.