onedaysgrace's Shop Policies
Here you will find our policies about selling. If you have any questions, please contact Sean or Debbie as we are always willing to work with our customers to create a smooth and pleasant experience at One Day's Grace.
All prices are quoted in US dollars. A handy exchange calculator can be found at www.xe.com
Items sent internationally from New Zealand generally arrive at their destination within 4 to 7 days. We use New Zealand Post first class worldwide airmail.
To keep shipping costs reasonable, we do not package in boxes as the size and weight of a box would increase shipping costs substantially. All pieces are attractively presented gift-wrapped in complimentary gift bags and securely wrapped before sending. Small items may be shipped in a padded envelope.
Refunds, Returns and Exchanges
We try to be as accurate as possible with our descriptions and pictures, and welcome any questions about our products so that you are confident of your purchase. If an item is found to be defective on arrival, please return it to us and we will replace it (if possible), give you a credit in our store to the value of the item plus return shipping costs, or a refund to your Paypal or credit card - whichever you prefer.
We want you to love your purchase, and will work with you to resolve any issues in an amicable manner.
New Zealand words and phrases:
We use local resources and symbols in our work and sometimes we might use words in our descriptions which are very familiar to us, but a complete mystery to you! When we are aware of this we try and provide meanings in our listings, but please contact us if there are any words or terms that we can clarify for you.
GREENSTONE is the common local name for nephrite jade, which is known as POUNAMU in Maori. There is a long and meaningful history associated with this beautiful gemstone in New Zealand, where it has been used for weapons, tools and adornment since the Maori people first settled this land. The dark green shade of nephrite jade is most highly prized in our country and we use very little of the lighter shades more commonly found in other countries.
KORU is the Maori word for the new frond of the native fern plant in New Zealand, which is curled tightly and opens as the day progresses and it reaches for the sun. The koru symbol is widely used in New Zealand to signify new beginnings, rebirth and hope. Our avatar is a photo taken by us of the koru fern.
AROHA is Maori for love.
KIA ORA means "hello and welcome" in Maori and is a very common greeting used by everyone in New Zealand.