plasticpumpkin's Shop Policies
Welcome to my shop. I do traditional Chinese brush painting, oil pastel, mixed media, and other original works. My Chinese brush paintings are part of my daily meditation and each piece is done carefully, calmly, and spiritually.
Most items are shipped out via USPS First Class Mail, or USPS Priority Mail, depending upon weight. If you need UPS or FedEx, please contact me. I am happy to ship via your preferred method (UPS and FedEx will be charged at the actual rate).
All prints are mailed FLAT, with cardboard support.
Medium-sized prints and original paintings are shipped FLAT, with supports.
Larger rice paper (unmatted) paintings are usually shipped ROLLED in a sturdy poster tube. Rice paper is very easy to flatten out once it's been rolled and it will not do the dreaded "poster curl" once you've laid it flat for a bit.
Refunds, Returns and Exchanges
All refunds, returns, and exchanges are handled on an individualized basis. I will work with you to make sure things end satisfactorily.
If your item gets lost or damaged in the mail, I will do everything in my power to make sure you have a happy resolution! If you need a refund or exchange, please contact me to discuss some options. I want all of my customers to be happy, but certain items are more at risk of becoming damaged if we send them back and forth. Contact me, let me know what you need help with, and I am happy to try to work something out. Everything is done on a personalized basis.
Payment information: I accept PayPal, personal checks, money orders, cashier's checks, and RevolutionMoneyExchange. You may pay in cash (in person) if you live in Albuquerque, New Mexico.