zedandzoe's Shop Policies
Thank you for visiting zed+zoe!
Hopefully the information below will answer any policy questions you have. If you have further questions, please feel free to contact me!
All items will be shipped within 3 business days of receiving your cleared Paypal payment. Order will be shipped to your Paypal address. I ship via USPS Priority Mail with Delivery Confirmation. Insurance is optional, as I simply cannot be responsible for lost USPS packages. If you would like insurance please note that during checkout and I will send you a revised invoice. For shipments outside of the U.S., buyer will be responsible for any/all tariffs and extra fees.
MULTIPLE ITEM PURCHASES: If I can fit your second item within the same small flat rate box as your first item, I will discount the second item's shipping fee down to $2.00 (via a paypal refund)...otherwise, each item will ship separately and have it's own shipping fee.
Refunds, Returns and Exchanges
I truly wish for you to be happy with your purchase. Therefore, returns/refunds may be arranged if you are not satisfied with the product you received. Please contact me within 3 days of the USPS confirmed delivery date to discuss. The product's original cost, minus shipping fees, will be refunded upon my receipt and inspection of item. Returned items must be received in the original condition in order to qualify for refund. Buyer pays for return shipping and shipping insurance is requested.
Due to my upcycled design process, no two items are alike. Once you've completed the purchase agreement, please pay promptly. If your payment has not been received within 48 hours of purchase and you have not contacted me, I reserve the right to cancel your sale. Thank you for understanding!