I believe in fast service. Your purchase will usually be mailed within 24 hours. The exception being a Saturday purchase won't go out until Monday morning. I shop a great deal online and I know when I order something I want it ASAP so I strive to provide that service for my customers.
I am proud to say I have never had an undelivered package. My clocks are packed very carefully and I have never had any breakage. When possible I re-use packaging to lessen the environmental impact. As long as it's clean, I recycle package materials. I use the United States Postal Service and will provide extra insurance if you request it. I ship to the address Paypal provides me. To avoid any confusion, please make sure your Paypal address is current and accurate.
If I charged you over $1.00 on shipping I will issue a refund. If I didn't charge enough...oh, well!
International orders do not have tracking. Please let me know if you want insurance and appropriate charges will be added.
Kindly double check that your address is correct. I am not responsible if an incorrect address has been entered.
Refunds, returns & exchanges
I will handle problems case by case. With over 1000 online sales, I have never had a request for a refund. I am confident you will be pleased!
Please send me a message with any concerns or questions you may have and I will get back to you quickly. I am online more than I care to admit!