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AlteredbyJenn

Our shop policies

Welcome

Welcome to Altered by Jenn. I love making items from paper goods. This is my way of relaxing and escaping from the world for a few hours a day.

Please feel free to contact me with any questions or special requests!!!

Shipping details

All Birthday items are custom orders. Please allow 7-10 days for your item to be completed and then shipped to you.

Unfortunately I am only able to ship to the United States as I can't guarantee that your package would make it to you by the party date if you live in another country.

I will ship on Tuesday, Thursday, and Saturday.

All items will be shipped via USPS. Unless an upgrade is requested, all items will be shipped by standard delivery.

Your purchase will always be carefully packaged. I want my products to arrive in your home in exactly the same way they left.

Refunds, returns & exchanges

If your item is damaged or defective in any way, or differs from the picture of the item you purchased, please contact me prior to leaving feedback so that I can work with you and we can rectify the situation. I want you to be completely happy!

Please note that refunds will not be accepted for custom items.

Additional information

All items are made and sent from a smoke-free, pet-free home!

Please contact me about special request orders!