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ChantillyandPearls

Our shop policies

Welcome

Welcome to Chantilly and Pearls where we lovingly sew our Handmade Bridal Items. Our number one priority is to offer quality items that are reasonably priced.

Your patronage is important to us, and we strive to retain your business by treating you with respect and honesty. If you're unhappy with your item, contact me and I'll be happy to work with you to resolve any issues.

We accept Pay Pal and Money Orders.

In-stock item ship within two business days after payment is received. For custom orders, I require a down-payment before any fabric is cut. During the custom-ordering process, we'll discuss color and fabric choices as well as delivery times and methods that you would prefer.

I customarily use USPS parcel post for shipping, and postage listed is based on those current rates.

Please note: If you order something and then change your mind, please contact me. Otherwise, if I don't receive payment or communication from you within 48 hours, I will re-list the product.

Shipping details

In-stock item ship within two business days after payment is received. For custom orders, I require a down-payment before any fabric is cut. During the custom-ordering process, we'll discuss color and fabric choices as well as delivery times and methods that you would prefer.

I customarily use USPS parcel post for shipping, and postage listed is based on those current rates. Please note, I include insurance costs in the Shipping Cost quotes for each item.

Refunds, returns & exchanges

Your patronage is important to us, and we strive to retain your business by treating you with respect and honesty. If you're unhappy with your item, contact me and I'll be happy to work with you to resolve any issues.

Additional information

Please note: If you order something and then change your mind, please contact me. Otherwise, if I don't receive payment or communication from you within 48 hours, I will re-list the product.