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Chickee

Montreal

Our shop policies

Welcome

All the Jewelry is handcrafted in Montreal by me and most of my pieces are one of a kind or limited addition.
I get my Beads and Supplies from all over the World and some of the amazing Women in my family, have given me some really great vintage beads and broken pieces to work with. I also search out for these things; as well, I love to attend Gem and Mineral shows, for searching out beautiful gemstones and crystals, to incorporate into each piece.

I hope you can find something you like. If you have something in mind that isn't here, please contact me and I would be happy to make something that you will love!

My Goal is make my customers happy. I will do anything within my power to achieve that.
All of my items are made in an animal free and smoke free environment.
Some items are created in Nature, at Montreal's Botanical Gardens, surrounded by beautiful Flowers, under a Tree or on the Magnificent Mountain of Mount Royal. I love to look for beautiful peaceful atmospheres to create.

I ask that you please be careful with caring for your jewellery by not spraying perfume directly on to the pieces. And avoid wearing your pieces in a pool, shower or spa setting. Semi Precious Stones can lose the luster and shine with contact of chemicals.
Please remember that non-oxidized silver, over time will oxidize itself, brass and copper patina overlaps. If you want your jewelery stay shiny, you must periodically clean it. I use toothpaste and a tooth brush. This will make the silver shine again and will not hurt the Gemstones.

Shipping details

Orders will be ship in 2-3 days for regular orders, or 5-7 days for custom commission orders, once payment has been received. I use Canada Post to ship my items, unless otherwise requested. While Canada Post is reliable, sometimes items may be held up in customs. I do my very best to get your package to you right away. I do ship regular, but for more expensive items I do recommend a tracking number and/or insurance for shipping on items purchased. Send me a message and I will send you a quote of how much it will cost to ship the item with a tracking number and insurance. Rates vary depending on destination (U.S., International or Domestic)

Your purchase will usually be packed in a gift box, ready to be enjoyed by you or given to someone special. To keep shipping charges as low as possible without delaying delivery, I may occasionally substitute a pretty fabric gift bag for the gift box. Please convo me if you would prefer one form of packaging over the other, or if you would like your purchase gift wrapped. Your purchase will be shipped safely in a padded envelope.

There is no custom fee tax for handcrafted Art in Canada, USA or International, I ship like a gift so it's free of tax for you.

I can not be responsible for items purchased that get lost in the mail and do not arrive at the destination; I do recommend shipping with a tracking number for out of country orders or for items over $100.00.

Please double check to make sure the address is correct for shipping in your PayPal account or send me a note with the correct shipping address.

Refunds, returns & exchanges

Provided you have any concerns about your purchase, please give me the opportunity to address your concern. Your satisfaction is extremely important to me, and I will strive to provide you with jewelry that you will enjoy. If you are unhappy with your product, or it is not what you thought, please contact me and send the unworn item(s) within 7 days of receiving the order. Exhanges or refunds must be in original condition and be within 7 business days of receipt. I will gladly exchange it or issue you a refund in full. The item must be returned insured and in its original condition. Upon receipt of the item, your money will be refunded, minus shipping and handling fees. If you need something changed or fixed I would be happy to take care of it. Just send it back and I will give the piece the attention that it needs and get it back to you as quickly as possible. All you pay is the shipping to me, I'll take care of the rest.
When measuring yourself if you don't have a Ring Sizer handy , use a Tape Measurer. Please measure yourself accurately. If there is something being added to make a piece larger there may be a small charge for materials. This will be discussed prior to you sending me the item.

Please keep this in mind when you order custom pieces, there are no refunds on custom orders.

If you are happy with your purchase and with your experience with Chickee Bijoux, I would be so grateful for your positive feedback.

Additional information

I custom make for any occasions - feel free to write me an email with any requests. I can adjust sizing.
I would need a 50% deposit on custom orders please. I will always email photo images for your approval before the piece is finished.

Custom orders will generally take a week or two, depending on what is being made from when payment is completed. I love creating custom creations, please send your ideas my way!

Size adjustments are not custom, I consider them alterations and I don't mind to alter sizes upon request. Just say the word.

I will most definitely sell WHOLESALE if you are a retailer, that is. Please, send me an email and we will discuss.