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Colorprintoutlet2014

Our shop policies

Welcome

Welcome to Color Print Outlet.

We use only high quality fabrics/paper stocks specifically prepared for our custom designed scroll invitations. The handmade papers I use will also vary in color and weight - they are made in very small batches.

Please note printed color will always look 5% to 10% different from color on a monitor.

Please refer to our Policies below for clarification before writing to me - most commonly asked questions are answered in detail here. All our listings come with detailed descriptions as well - please read before inquiring.

Shipping details

IMPORTANT:
- SHIPPING IS TO ADDRESS PROVIDED ON ZIBBET/PAYPAL CHECKOUT ONLY.

If you need to ship the order to an address other than the one you provided on Zibbet /PayPal during checkout, we will need to cancel the order, refund your charges and set up a new listing for you.

Please note this takes time and may delay your order. I DO NOT ship to an address provided separately in e-mail, convo, or notes to seller - sorry, NO exceptions.

Please make sure your shipping address is correct BEFORE you place your order. Please contact PayPal directly if you have problems changing your shipping address.

- tracking info will be sent to e-mail provided at checkout
- item will be marked shipped on Zibbet - please check there before inquiring
- please contact PayPal directly with any PayPal related issues
- please contact USPS for shipping related questions or to track your package: www.usps.com

DOMESTIC SHIPPING:
- USPS First Class or Priority Mail with insurance and delivery confirmation
- 2-3 business days on average, sometimes longer.
- USPS does NOT guarantee delivery day
- UPS Ground shipping is also provided, please inquire with a zipcode before ordering

- Color Print Outlet is not responsible for any shipping delays.

INTERNATIONAL SHIPPING:
- due to the high cost of shipping and handling for international orders, we need to individually estimate and manually set up shipping for all international orders - please convo us with your destination country
-due to problems with shipping function for international orders on Zibbet, I will only make international shipping available for a couple of days. Please request it only when ready to place the order.
-orders will be mailed through USPS International, Fedex International priority/economy service.
- not responsible for delays caused by customs or shipping delays.
- all customs forms will be marked "merchandise" at the full purchase price
- customer is responsible for all customs and brokerage fees

Refunds, returns & exchanges

Color Print Outlet wants you to be happy with the items you purchase from our shop. If you are not happy with your purchase for any reason please contact us within 5 business days. We do not issue refunds on a custom order already mailed, but we will reprint it if something is wrong due to my error.

Orders must be canceled before layout for custom order is received for full refund. Once layout has been sent, there is a $25 cancellation charge. Printing process starts shortly after you approve the layout

- no changes are possible once printing has started. There is no refund on orders
already printed.

25% cancellation charge applies if arrangements were made with me for rush turnaround time. Rush charges, if any, are non-refundable.

Orders customized with your colors or wording are non-refundable and non-returnable.

Your order will be printed as it is shown on the final layout approved by you. Not responsible for wording, color or font choices not communicated to me. Not responsible for omissions or typographical errors in wording provided by customer and approved in final layout.

Additional information

Please read our Policies page and our detailed descriptions before ordering. By placing an order, you acknowledge our Policies.

Please read Zibbet Help section for assistance with any Zibbet issues. If you do not have an Zibbet account, please contact me directly at order [!at] colorprintoutlet.com

COMMUNICATION:
- Zibbet conversation for all Zibbet inquiries is the best way
- direct e-mail to order [!at] colorprintoutlet.com
-We do reply to all communications within 1-2 business days - please check your Spam or Junk folder and your Zibbet convos (conversations) if you do not hear back.
- Zibbet conversation can be sent ONLY directly from Zibbet
- if you do not see a copy in your list of Zibbet conversations, it was not sent to me. Replies sent as e-mail for a notification you get in your

e-mail Inbox will go to "noreply@mail.zibbet.com" and will NOT be received by me. Please read Zibbet’s Help section.

BUSINESS HOURS:
-closed during the weekends and all major holidays.
-Regular business hours are 9-5 PM EST.
-layouts are created and sent usually in 2 business days.
RESERVED LISTINGS:
-for all quantities not listed, also international orders, please inquire
-all customized listings are set manually and take time - please only request a customized listing if you are ready to order
-all reserved listings are public and available to purchase by anyone. To avoid purchases by others, reserved listings customized to your specifications will be available for a couple of days only and then will be deactivated. Please let me know when you are ready to order and I will reactivate the listing
-Color Print Outlet retain the right to cancel or change an unpaid reserved listing at any time

ORDERING:
- layout will be provided once payment is submitted.
-digital layout for ALL personalized orders will be sent through Zibbet convo. We do not print without final approval from you.
- If you need to see a specific layout with your wording and color choices before placing a large order, please request a $25 listing for layout design only. If layout is approved, $25 will be deducted from final order. No refund on design fee.
TURNAROUND TIME:
-as posted in each listing
-rush requests after an order is placed may not be accommodated.
-Samples will be mailed out in 2-3 days.
- 2 business days to provide initial layout, 1-2 business days for each additional round of changes
- 3 rounds of edits are included, additional edits are $15
-printing will start ONLY once your approval is received. If you do not receive acknowledgment within 1-2 b. days, please make sure your approval was actually sent.
- Production will proceed according to posted turnaround times. We are unable to provide "status updates" while an order is in production.

CUSTOMIZATION:
-invitation wording is entirely your choice, about same length as in listing.
-listings that can be customized will have a color and font chart. Samples may not be customized.
-please send your color, font and wording choices in Zibbet convo
- please submit FINAL wording in Zibbet conversation or direct e-mail – as in the form of Word files or pdf files. Other language wordings must be submitted in the pdf format. We do not provide editing services - please make sure all your information is included (the "who, what, when, where" of your invitation) in the FINAL wording.
- We do not print without final approval from you.

- for a complete character set for all the fonts I offer please convo
REORDERS:
-same layout as previous order only- -any changes to layout, $25
-reorder minimums are provided in individual listings

COPYRIGHT LIMITATIONS:
By placing an order with colorprintoutlet.com, you assume full copyright ownership for your submitted material and release Color Print Outlet from any copyright infringement liabilities.

All layouts in my Zibbet shop are property of Color Print Outlet, whether they are listed, are preliminary designs or are designs specifically custom designed. All other uses are considered copyright infringement unless you have my written permission to use.

COLOR:
- We do not match colors to items in stores online or offline.
- Printing is on one side only.
-color may look substantially 5 to 10% different from the color you see on your monitor.
FABRIC CARE
-all fabric invitations are printed with permanent inks but are not washable.
-cotton hankies: please use a mild detergent and handwash in lukewarm water. Lay flat to dry.
Iron on cotton setting while still damp.
-Silk items are dry clean only
-do not display any fabric or specialty paper items in direct sunlight for a prolonged time.

DISCOUNTS:
All pricing is as listed in the Zibbet - no further discounts are offered.

ENVELOPE PRINTING:
-Envelope printing is not included for tube scrolls. Envelope printing is included for the other scroll type.

- Return address only printed on the envelope. We do not provide guest address printing on the envelope.

CUSTOMER ARTWORK:
We accept artwork from the customer. But the artwork should be in the proper size and specification.

Scroll invitation - File size should be 8.5x11 inches

Envelope – 11x 3.5 inches

Resolution: 300 dpi
Color: Only black & white vector image

Format: pdf, .tif, .png files only accepted.

-image will be printed as provided - no adjustments other than resizing

-There is no discount or price adjustment for customer supplied artwork.

FEEDBACK:
Color Print Outlet stands behind its product - We will make every effort to make my product to your specifications, to mail on time and will reprint if we make an error in the final product.

If you are happy with your product, turnaround time and service, we encourage you to leave positive feedback. If you are unhappy for any reason, please let me know before leaving negative comments so we can remedy the situation if my error.

Your order will be printed as it is shown on the final layout approved by you. Not responsible for wording, font or color choices not communicated to me.

Color Print Outlet retains the right to refuse service to anyone for any reason.