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ConchyGemDolls

Our shop policies

Welcome

Welcome to ConchyGemDolls - handmade art dolls and soft sculptures. While I have been making dolls for many years now, I still find that each doll holds a mystery and presence that is magical and enlightening.
All dolls are made with care and love and no two dolls are alike. Each doll comes with her own special name tag. I hope you enjoy visiting my shop and stop by again.

Please do not hesitate to convo me if you have any queries or problems arise with your purchase or any concerns about the shop policies.
Have fun browsing at ConchyGemDolls and on Zibbet

Shipping details

I will carefully package and post your item within 2 days of payment being received. Shipping is through Australia Post Air Mail with Pack and Track for Australia and other overseas countries where available. If you require express posting, insurance or any special posting requests - please contact me for additional cost.

Overseas shipping times vary. I will convo you when your item has shipped with the tracking number and estimated shipping times.

Please Note: Customer assumes responsibility for any country/state duties or customs costs in their own country.
All items are packaged with care to prevent damage during shipping. If you wish to return an item please contact me within one week of receiving your order and why you are returning it. A refund of the cost of the item will be made to the buyer once the item is returned to the seller.
Please note: Return shipping costs are non-refundable unless the item was received in a damaged or in otherwise unacceptable condition.

Damage or loss through postal system can occur on rare occasion. If this should unfortunately occur, seller will offer the buyer a refund (and return shipping if applicable); or attempt to replace doll as closely as possible; or exchange with another doll of like cost - at buyers preference.

Refunds, returns & exchanges

All items are packaged with care to prevent damage during shipping. If you wish to return an item that you have received, please contact me within one week of receiving your order and tell me why you are returning it. A refund of the cost of the item will be made to the buyer once the item is returned to the seller.
Please note: Return shipping costs are non-refundable unless the item was received in a damaged or in otherwise unacceptable condition.

Damage or loss through postal system can occur on rare occasion. If this should unfortunately occur, seller will offer the buyer a refund (and return shipping if applicable); or attempt to replace doll as closely as possible; or exchange with another doll of like cost - at buyers preference.

Additional information

I will do my very best to make your buying experience at Conchy Gem Dolls and on Zibbet a great one!
Custom orders are welcome. Please convo me with your requests. I will then let you know if I can meet your request, the cost and how long it will take to make the order. I will then post a RESERVED listing when the item is completed for you to view and purchase.