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customcrochet

Castaic, CA, USA

Our shop policies

Welcome

Joy! Joy! Joy!

Is what I get when I crochet an article just for you, the way you want it and in your color of choice! It is my desire for you to enjoy using your special item as much as I enjoy making it.

All items are prayerfully made with my hands only, and as my name says, customized to your request. Click on the Contact Tab under my banner or the main item picture and send me your information and the item details will be worked out by email. I will then create a reserved listing for you with your preferences in mind.

Shipping details

Listings marked "Ready to Ship" are usually shipped within 24 - 48 hours of payment.

Most items are shipped USPS First Class with tracking and without insurance unless the listing says otherwise.

Other shipping services such as insurance, International, Priority or Express shipping may be accommodated upon request. Please message before ordering and I will create a special listing for you for the upgrade.

Custom order time production varies with the item(s) being made At the time of your custom order request I will message you with an estimate of the production time and shipment date.

Due to post office irregularities, I cannot guarantee a received by date but will do my best to accommodate a ship by request to allow ample time to receive your item for your special occasion.

Customs and/or duty fees are the buyers responsibility.

I choose the shipping preference for FREE SHIPPING offers and coupons, either parcel post, first class or priority depending on cost and size of item shipped. If you have a preference please message me before ordering so an adjustment can be made for price difference.

Refunds, returns & exchanges

I work very closely with my customers to assure that the item received is as expected, BUT if for any reason you are not satisfied, please contact me before returning. Returns are accepted within 7 days of delivery and with prior notification and and confirmation by me before returning. The Item must be returned in the same condition (unused) as it was sent to the recipient.

All shipping costs are non-refundable.
Customer is responsible for the return shipping cost.

I am unable to refund for items lost in transit. If your order is not received, please contact me for resolution. If a lost item refund is a concern, I will be happy to add USPS insurance upgrade to the listing at your request before I receive your payment. Please message me to determine the additional amount you will be paying.

Additional information

Payment method accepted is PayPal in US Dollars.

PayPal can be used even if you don't have an account.. Choose PayPal option, click "Pay Now" after submitting the order, then choose "I don't have a PayPal account" option and pay with your credit card. That simple!! PayPal will ask you to sign up, but it isn't necessary to complete the transaction.

Payment is due at the time of the order, please contact me to cancel an order.

Custom orders are welcome. If you see an item elsewhere, send me a picture and I will do my best to create it for you! I am also willing to order specialty yarn for yarn preferences, but please be prepared for a longer production time and delivery time. Colors may vary due to screen differences.