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DaintieDesigns

Our shop policies

Welcome

Relax. Unwind. Shop. Enjoy.

Shipping details

I will ship your order by USPS or UPS. I give you my word, I work hard at keeping the shipping pricing as low as possible. We can work together on upgrades or preferres methods if necessary. I will always do my best to meet your deadlines as I am capable. Your time frames are important to me. I want to do everything I can to put a smile on your face and on the faces of those whom you are gifting to.

Refunds, returns & exchanges

I do accept returns as long as they are arranged ahead of time. ALL RETURNS REQUIRE A RAN (Return Authorazation Number). No return will be processed without a RAN. If an item is received without a RAN, it will not be processed, nor will it be returned back to you. Please be sure to get an RAN prior to sending anything back to me.

1.)Genereal Return: if you are unhappy with your purchase & want to exchange it for another product in my store, I will glady do so. Buyer is responsible for any additional charges. If I am responsible for an error I will pay the shipping. I am also happy to give the buyer a refund for the purchase price, not the shipping charges. Reshipping charges are paid by the buyer in the case of an exchange.

2.)Damage/Broken Item Returns: I stand behind each & every product I make. They are 100% guarenteed to be solid, strong, well made items. If there was damage to the items during shipping/packaging we will work together to process a claim & replace your item(s) to the best of our ability. Shipping charges will be refunded since it was a shipping problem.

3.) All returns must be reported to me via email within 10 days. All returns must be sent back within 14 days. There are no exceptions to these terms. Once the deadline arrives, the books are closed and no returns may be made.

4.) My goal is to make you happy. Always email me if you are not happy, I want to hear from you. I want to do my best to put smiles on your face. I want to be as fair as I possibly can.

Please remember to get a RAN!
RAN= Return Authorization Number

Additional information

A smile on your face is what counts the most to Daintie Designs!