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FlowerLandbySaraM

Roma, Italia

Our shop policies

Welcome

Welcome to FlowerLand by SaraM!
I hope you'll enjoy my works! Happy shopping!

Shipping details

I accept PayPal payments only, the most secure method for on-line purchases!

Your piece will be carefully packaged and shipped within 2-4 business days to the address that you have listed with Zibbet (customized items could take more days after the payment). I ship out items Monday through Friday.
On average shipping will takes 10-15 days throughout Europe , 20-25 days for USA, 20-25 days for other destinations like Australia, Japan, China.

-Shipping costs are NOT for trackable shipping but are via air mail with Poste Italiane priority mail . I rarely had troubles with untrackeable international shipments, but if you prefer the registered mail please contact me before the purchase I'll add 10$ for the shipping!

----> If a package does not arrive please don't open a case. Contact me, we will solve the issue friendly!

-Please note that any custom fees or duties are the only responsibility of the buyer.

---> If your Country is not listed, please contact me before the purchase, I'll calculate shipping for you!
I mail all domestic and international packages via Posta Prioritaria Italiana .-- This does NOT include any tracking or insurance.--

IMPORTAT: I have not responsability for wrong addresses written by the customer. So, check out your address on Zibbet before any purchase! Thanks!

Refunds, returns & exchanges

I protect each object in an appropriate way (boxes are protected by string cardboard and I use resistant bubble mailers) but whether it will arrive broken it will be replaced or sent back. You must send me a photo of the broken object. You can choose more options:
-I can send an identical if it is not a unique piece
-If it is a unique piece I'll give back the money through Paypal after receiving the broken object or you can to choose another piece of the same value.

If you aren't satisfied with the item please send me a convo within 7 days of receipt of article.Refunds and changes will be provid when I'll receive the item unworn, and in the condition it was originally sent.

Additional information

-With each order you'll receive an hand made surprise and instructions to take care of your jewelry!
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I attempt to show each piece I design in true color and those colors may differ on your computer monitor. Please contact me before purchase if you have questions.