Customer satisfaction is of the utmost importance to me. I want you to be 100% satisfied with your purchase.
I make only one-of-a-kind pieces. I never make another piece exactly the same unless the customer wants two pieces. In which case there will be slight variations due the fact that it's handmade and I cannot make the exact replica.
All my jewelry is shipped in a small box with a beautiful wrap ready to give as a gift or a present for yourself! If the jewelry piece has not been oxidized or sealed then it will come wrapped in a non-tarnishing cloth for storage.
All orders are shipped within two days of complete receiving payment.
Shipping addresses are extracted automatically from within Zibbet's
invoice unless specified otherwise by you.
Greeting cards are available and can be included with your order for no extra charge. Please make a note during your transaction.
All orders include a receipt. If the purchase is a gift and being sent directly to the recipient, please let me know and the purchase receipt will not be included.
All packages are sent USPS 1st Class Mail and shipping charges include cost of postage, handling and packaging.
All international orders under 20oz are shipped via USPS first class international mail. International delivery time can take at least two weeks and up to six weeks, even to Canada.
**Important** Please be sure to provide me with your correct shipping address.
You will be responsible for any charges (customs, duty tax and/or VAT) on the receiving end. Please check your country's customs policies in advance of purchase. WE WILL NOT BE RESPONSIBLE FOR ANY PACKAGE DAMAGED OR LOST!
Refunds, returns & exchanges
Refunds and exchanges are available within two weeks of purchase.
Please send me an email before sending the item back. All items should be sent in unused condition and in original packaging.
I will provide you with FREE unlimited time repairs. However, you will send items to me at your own expense.
If you see a piece but would like me to change the color or type of stone, bead, etc. please contact me so we can discuss the changes and any extra costs. The wire wrapped stones cannot be changed. I can always make a variation of the piece but, please keep in mind that with handmade items there will always be a slight variation.