PATTERNS: Pdf files are emailed to the address you have on file with PayPal. If you would like it emailed to a different address, please specify in message to seller or via convo.
Please make sure your email address is correct! All patterns are emailed in pdf form to the email address you have on file with PayPal. You will receive your pattern within 24-48 hours of your payment. If you don't receive your pattern within 48 hours of your payment, please email me! I can send it again!
SHIPPED ITEMS: Shipping is listed for each individual item. I often ship the same day as your cleared payment, so if there needs to be an address change or shipped to someone else for a gift, please let me know immediately after purchase.
INTERNATIONAL SHIPPING: International shipping rates are in the shipping info of each listing. If you would like an item shipped to a place that is not listed, please convo me for rates. Please note that I am not responsible for any VAT/Customs fees that may be related to to your order. It is the buyer's responsibility to find out the fees that they may be responsible for. In addition, listed international shipping fees are an estimation. Any overages above $2 will be refunded through PayPal.
I offer a delivery confirmation tracking number with all shipped items WITHIN THE USA ONLY. I regret that tracking for international orders is not available, as it is cost prohibitive. If you would like to purchase insurance on your internationally shipped item, please let me know and I can send you an invoice for it.
Refunds, returns & exchanges
PATTERNS: Due to the digital nature of the item, I am not able to give refunds for patterns. Thank you for understanding.
SHIPPED ITEMS: With the exclusion of cross stitching kits, refunds are available if the item is returned in original, undamaged form within 14 days. You will be responsible for return shipping charges and a delivery confirmation tracking number is recommended. VAT/Customs fees are the buyer's responsibility and are not refunded.
CROSS STITCHING KITS: Refunds are not available for cross stitching kits.
When ordering a framed item that includes glass, I highly recommend purchasing insurance for it.
I strive to make all of my buyers happy. If you are displeased with your purchase, please contact me and I will do my very best to make it right for you. Thank you!
I am unable to give refunds or accept returns for custom pieces.
For payment, at this time I only accept PayPal.
Please make sure your email address is correct! You will receive your pattern within 24-48 hours of your payment. If you don't receive your pattern within 48 hours of your payment, please email me at magpienight [at] gmail.com. I can send it again.
Additional Policies and FAQs-
Please be respectful and do not redistribute or copy my patterns in any way! Please refer to each listing to see if the pattern's finished pieces can be sold.
All of my original patterns can be sold as finished pieces on a small business level if credit is given to Maggie Knight and www.zibbet.com/magpienight with an active link.