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mimiandcolette

Illinois, USA

Our shop policies

Welcome

Welcome to my policies section! Communication is important. I will try to make your experience as painless as possible. I know I will not cover all the topics so if you have a question, please ask.

All transactions will be completed through PayPal or you may choose the credit card option.

Custom orders are welcome!

Shipping details

I use USPS as my primary shipper. Your package will be mailed within 72 hours of my receiving your cleared payment. This excludes custom orders. Packages are mailed to the address listed in your PAYPAL account unless other arrangements are made in advance. Please check to make sure that your PAYPAL shipping address is correct and up to date.

U.S. :

U.S. SHIPPING. Most items will be mailed 1st class mail --- a minimum of 2 to 5 business days for delivery. If you prefer Priority Mail, please make your request before making a payment. A new invoice must be created. There is an additional fee for Priority Mail and transactions cannot be completed until correct payment is received.

Once an item leaves my hands, I cannot control the time it takes to ship to you. Please be patient with the post office.

INTERNATIONAL:

INTERNATIONAL SHIPPING. Most items can be shipped 1st Class International. If you prefer Priority Mail, please make your request before making a payment. A new invoice must be created. There is an additional fee for Priority Mail and transactions cannot be completed until correct payment is received. Keep in mind any and all customs fees, duties and vat are your responsibility. I am not responsible for customs delays.

Once an item leaves my hands I cannot control the time it takes for you to receive the package. Please be patient with the post office and customs. Shipping can take 4-6 weeks, sometimes a bit more.

Insurance is available at an additional cost and must be requested by the buyer before completing your transaction.

Thank you.

Refunds, returns & exchanges

Returns are accepted (unless otherwise stated in a listing) within 7 days on items only in original, unused condition and in the original packaging. Return shipping fees are paid by the buyer. Any and all shipping fees are NOT refundable.

NON INSURED items damaged in transit are not eligible for a refund.

Additional information

Transactions must be completed through PayPal within 24 hours of purchase. If payment is not received within 24 hours, non-paying buyers will be reported and those unpaid items will be re-listed.

*Illinois residents....I am required by Illinois state law to collect sales tax on items sold to residents residing in the state of Illinois. The current tax rate in Cook County is 10.00% and is subject to change. The sales tax will be added to your total through PayPal.

Custom orders are always welcome. I do require payment in full before your custom order can be created. All custom orders are considered a final sale and cannot be returned.

All items are made in a smoke free home but we are a pet friendly home.