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NoDittoDesign

Lichfield, Staffordshire, UK

Our shop policies

Welcome

Hi, thanks for coming!
I hope you enjoy browsing through my growing catalog as much I as enjoy making these lovely items.
Anything I can do for you, please ask and I will get back to you as soon as possible.
Cheers! Lisa x

Shipping details

I ship by Royal Mail to anywhere in the world.
Posting 'in stock' or 'ready to ship' items within 24 hours of payment.

Gift Wrap is included and I make my own. Pink Kraft paper bags, you can look inside - unwrap your item from its crisp white tissue and repackage with ease using the cute branded sticker provided.
Posted in padded mailing bags for maximum protection and eco-friendliness when possible.

Any returns: Please get proof of posting for your own security and peace of mind. Your refund, less return postage, will be with you the day your return is received in tip top condition, so please ensure you re-package with care. All the information you need to return your order will be in your parcel. Including a return label for you to attach over your own address.

Refunds, returns & exchanges

I would like you to be completely happy with your purchase - if not, for any reason, please return your item for a refund. For bespoke items please contact me prior to returning.

Exchanges: please cut and paste the title of the replacement item into your email. I'll do my level best to provide you with an exchange but sorry, this cannot be guaranteed.

Returns: I offer a money back guarantee (sorry i can't extend this to earrings for hygiene reasons). please repackage with care.
Please get proof of posting for your own security and peace of mind.
Your refund, less returning postage, will be with you the day your return is received in re-saleable condition. (unless your item arrives faulty)

Additional information

I accept Paypal. But you do not need a paypal account, simply choose the debit or credit card you wish to use.
Other payment methods, like Money Orders can be arranged upon request.

Please note that buyers are responsible for any duties and customs charges that may be incurred.

Bespoke, custom or Made to Order items will be sent out within 7 days of payment confirmation. At very busy times, I will keep you well informed of the progress of your order.