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Our shop policies


Welcome to Orange Vaquita's shop policies!

This is where you will find all the small print. Take a quick look at it, and in case you have a question don't hesitate in dropping me a line.


Shipping details

I will ship your item(s) the following working day after I receive your payment.
In some cases I might be able to ship it the same day, no promises, though!

Since everything I sell is small and fits in a regular-sized envelope shipping taxes aren't an issue.

Refunds, returns & exchanges

Packages can get lost in the mail. If you haven't received your item after 30 days, I will send another one as close as possible to the one you purchased. Most items are one-of-a-kind, so I'll try be my best.

If this were to happen I would make a complaint to the postal service, and so should you. In some cases you might be able to get a small reimbursement as compensation.

Additional information

All items listed are handmade by me, in a smoke-free pet-free household, in Rochester, Kent.

I won't rush you in payment, but if I haven't received it in 10 days, I will relist the item.