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ThePolyShop

Our shop policies

Welcome

Thank you so much for visiting The Poly Shop! I appreciate the time you took to take a look at my handmade items!

I make jewelry and dollhouse miniatures out of polymer clay.

You can like my Facebook page, The Poly Shop, to get special deals and coupons, and to be some of the first to hear about my newer projects!
www.facebook.com/thepolyshop

You can visit my website to check out our blog and more! www.thepolyshop.weebly.com

If you have any questions, comments, or suggestions, you can message me here on Zibbet, or Message me on my Facebook page!

Hope you have a good one!

-The Poly Shop :)

Shipping details

~I ship the items in a little jewelry box, with cotton material at the bottom for cushioning. Size of the jewelry box will vary. Your item will be in a little plastic baggie in the box. The box will be in a shipping mailer. The shipping mailer will be padded. I ship Priority Mail.

~Your item will not be shipped until you pay for your item in full, including shipping. No exceptions!

~When ordering an item, please allow at least 4 days for packaging and sending my item out for shipment.

~When you order, I will ship ASAP afterwards. Make sure you can receive the item in time for the occasion you need it for!

~Please contact me if you need an item before a certain time!

~I only ship within the US at this time. I cannot ship internationally.

~Item can take from 2 business days to a week to be delivered. Please allow plenty of time for delivery when ordering!

Refunds, returns & exchanges

If you EVER have a problem with your item (damage upon receiving, loss during shipment, etc.) please do not hesitate to contact me!! During some situations, I may refund your purchase.

I cannot give a refund on custom orders and commissions.

Additional information

PAYMENT

~You may only use PayPal to pay for your order at the moment. I do not accept checks or money orders.

~If you ever want to cancel your order, you MUST do so before I ship it. Otherwise, once you receive the item, you will have to ship it back to me, paying for your own shipping. After I receive the item in the condition I sent it in, I will refund your purchase, not including shipping.*

~I WILL NOT ship your order until you have paid in full.

*I cannot refund a custom order, or accept returns.

CUSTOM ORDERS

I really really REALLY like custom orders, but just to be specific, I only take food orders. I've attempted crafting other things, but they never turn out right, so please, request food items only. If you're interested in a custom order, you can message me here on Zibbet, or Message me on my Facebook page!

After requesting a custom item, before I get started on the project, I must accept a 50% deposit payment for your item. We will discuss how much the entire item will cost, and then you will need to pay the 50% deposit on the item before I begin crafting it. This deposit is non-refundable, even if you decide not to purchase the item.

I will then make a reserved listing just for you, with the remaining cost of the item, that you may or may not purchase (the listing will include photos of your custom item). If you choose not to purchase (though we really hope you will!) please keep in mind that the 50% deposit you paid before is non-refundable (due to materials used, time and effort, etc.).

We cannot give refunds on custom orders. We also do not accept returns for custom orders.

FEEDBACK

If you receive your item and want to leave negative feedback for any reason (item condition, services, speed of delivery, etc.) please contact me first! We can work out the issue, and who knows? Most likely it was not a desired problem.

BULK ORDERS AND WHOLESALE

~If you'd like to order more than one item (I usually only have 1 item quantity listed), contact me and I can craft you multiple items! We can also talk about the pricing and shipping. :)

~If you'd like to sell at your shop or business, contact me and you can purchase multiple items for your business! If you have a cafe/restaurant, I can make mini jewelry themed off the food in your cafe/restaurant! Ex: If you have a doughnut/donut shop, I can make miniature doughnut jewelry! A sandwich shop: mini sandwich jewelry! An ice cream parlor: miniature ice cream jewelry! Let me know if you're interested and I can sell in bulk!

GUARANTEES

~I CANNOT guarantee your item will arrive in perfect condition, or even if it arrives at all. I DO guarantee, though, that your item was packaged with great care.

~I do not guarantee your item will be exactly the same as the photo. Each item is Made to Order, therefore your item will vary. It will be basically the same as the photo though, just some aspects (like icing swirls and sprinkles, etc.) will vary, just like food in real life! :)

~I do not guarantee the colors will be the same as the photo shown. Everyone's computer monitor varies, it all depends on your screen. Also, sometimes, I mix new colors and they vary a tad from the old one.

~I guarantee that each item is made with care and a detail-seeking eye. :)

ITEM UPGRADES

~If you have sensitive ears, I can leave the hooks of the earrings off for you at checkout and you can attach the desired hooks yourself when you receive your item

OR

You may contact me if you'd like hooks made from different metal (sterling silver, etc.) and I'll charge you extra for the different metal. :)

(Currently, the hooks I use are silver plated brass.)

~If you'd like me to add multiple charms you ordered from me to a silver plated chain bracelet with a lobster clasp, message me here through Zibbet and I'll charge you an extra $5.00 through PayPal!