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TwistedKnickersINC

Our shop policies

Welcome

When you buy handmade from Twisted Knickers, you are getting an item made by one person - Arlene MacAusland (that's me). All of the items in my shop are handcrafted by me from start to finish ( including the patterns) in my home studio.

I do operate under the name of Twisted Knickers INC for business purposes because this is my REAL job. I pay business taxes, incorporation fees, insurance, heating, lighting, lawyers, accountants, bank fees, highway signage, mileage, suppliers.... **whew**, way too much to take on under my personal name so Twisted Knickers INC was created.

Shipping details

I accept Paypal and Direct Checkout and Personal Cheques. Credit card transactions are handled by Direct Checkout or by Paypal, your choice.

If you wish to pay by personal cheque, money order, postal money order, please convo me to make arrangements to do this. I only accept cheques and money orders drawn on Canadian bank accounts or credit union accounts, or postal money orders from Canada Post.
Items will not be shipped until financial transactions clear.
Payment is due within 1 day of sale or item may be re-listed unless other arrangements have been made with me in advance.

All items will be delivered by Canada Post - EXPEDITED or Tracked Packet (or a comparable Canada Post service)with a tracking number and insurance.

US & INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, VAT, customs duties, handling/brokering fees or other amounts that may be levied by your home country for importing. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs. Our government requires a customs declaration of value form on all parcels leaving Canada.
Items will ship within 1-2 days from time of purchase and/or receipt of payment.

I also use recycled packing material and boxes. :)

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PDF PATTERNS

Your PDF pattern will be emailed to the email address you provide at time of ordering.

Once payment is confirmed I will email your pattern within 24 hours.

Refunds, returns & exchanges

If, for any reason, you are not satisfied with the item(s) you have purchased, I will do my best to remedy the situation. please contact me within 7 days of receiving the item to discuss. I do not, however, reimburse shipping costs.

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PDF PATTERNS and DIY KITS
All pattern sales are final. Please feel free to ask questions before you purchase a pattern.

Additional information

CUSTOM ORDERS
Custom Orders require a non refundable deposit. Deposit amount will be determined at time of order before work proceeds. Custom orders include such things as a change in color, change in size, customized design.

PDF PATTERNS and KIT PATTERNS
You are welcome to sell the finished product made from your Twisted Knickers Pattern in your own Etsy shop or at craft fairs. I would be thankful if you could add a link to my shop in your written description. Patterns are for personal use only and must not be redistributed. Finished items must not be mass produced.